This Communications Guide serves as a useful resource for communicating with Ventus. Please refer to the chart below as a quick reference tool. 

Jump to Additional Forms
Jump to All Addresses (Lockbox, Billing, and Physical)

How do I …?

Customer Action

Coverage verification

Email the completed Site Qualification Form to orders@ventusgns.com

Order new wireless equipment/service

Email the completed Wireless Order Form to orders@ventusgns.com

Order new fixed line equipment/service (Broadband, DIA, etc.)

Email the completed Fixed Line Order Form to orders@ventusgns.com

Order ancillary equipment (antennas, power supplies, etc.)

Send an email with the request to orders@ventusgns.com. Please include complete shipping information: company name, address, contact name, and phone number.

Increase or decrease data plan

Email the completed Plan Change Form to orders@ventusgns.com

Make moves, changes, etc. to portfolio

Send an email with the request to orders@ventusgns.com. If you require an OTA (Over the Air change to router hostname) in addition to changing the site where the router is deployed, please copy helpdesk@ventusgns.com.

Additional Information

How should I prepare for a Fixed Line install?

Review our Customer Expectations Guide for Fixed Line Installs and share it with anyone in your organization who might find it helpful.

What do your auto-generated emails mean?

Bandwidth usage

Indicates monthly usage to date. To increase data plan (and avoid overage charges), send email to orders@ventusgns.com

Shipments

Identifies item(s) shipped and provides tracking information

IP addressing

Specifies assignments for new orders only

How can I receive these emails?

Bandwidth usage alerts

Call or email Client Care (clientcare@ventusgns.com) to receive these automated emails.

Auto generated shipment notification

Auto generated IP addressing notification

Technical assistance

Immediate technical assistance or research

Contact the Technical Support Center

Ventus Technical Support Center   

800.620.3586

helpdesk@ventusgns.com

Genesis

Remote Over-the-Air (OTA) changes to equipment

Contact the Technical Support Center with required changes (relocation, IP addresses, routing/termination point/processor, etc.)

What else should I know?

Visit www.ventusgns.com to learn more about our products and services.

For billing inquiries send an email to clientcare@ventusgns.com.



Important Ventus Addresses

Physical Address Check Payments Address: Bill-To Address
Ventus Headquarters
333 Wilson Ave,3rd Floor
Norwalk, CT, 06854
Digi International Inc.
Lockbox # 138008
P.O. Box 1380
Minneapolis, MN 55480-1380
Ventus Wireless LLC
9350 Excelsior Blvd
Suite 700
Hopkins, MN 55343