This Communications Guide serves as a useful resource for communicating with Ventus. Please refer to the chart below as a quick reference tool.
Jump to Additional Forms
Jump to All Addresses (Lockbox, Billing, and Physical)
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How do I …? |
Customer Action | |
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Coverage Verification |
Email the completed Site Qualification Form to orders@ventusgns.com |
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Order new cellular equipment/service |
Email the completed Cellular Order Form to orders@ventusgns.com |
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Order new fixed line equipment/service (Broadband, DIA, etc.) |
Email the completed Broadband Order Form to orders@ventusgns.com |
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Order ancillary equipment (antennas, power supplies, etc.) |
Send an email with the request to orders@ventusgns.com. Please include complete shipping information: company name, address, contact name, and phone number. |
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Increase or decrease data plan |
Email the completed Plan Change Form to orders@ventusgns.com |
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Make moves, changes, etc. to portfolio |
Send an email with the request to orders@ventusgns.com. If you require an OTA (Over the Air change to router hostname) in addition to changing the site where the router is deployed, please copy helpdesk@ventusgns.com. |
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Additional Information
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How should I prepare for a Fixed Line install? |
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Review our Customer Expectations Guide for Fixed Line Installs and share it with anyone in your organization who might find it helpful. |
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What do your auto-generated emails mean? |
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Bandwidth usage |
Indicates monthly usage to date. To increase data plan (and avoid overage charges), send email to orders@ventusgns.com |
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Shipments |
Identifies item(s) shipped and provides tracking information |
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IP addressing |
Specifies assignments for new orders only |
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How can I receive these emails? |
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Bandwidth usage alerts |
Call or email Client Care (clientcare@ventusgns.com) to receive these automated emails. |
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Auto generated shipment notification |
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Auto generated IP addressing notification |
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Technical assistance |
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Immediate technical assistance or research |
Contact the Technical Support Center |
Ventus Technical Support Center 800.620.3586 |
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Remote Over-the-Air (OTA) changes to equipment |
Contact the Technical Support Center with required changes (relocation, IP addresses, routing/termination point/processor, etc.) |
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What else should I know? |
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Visit www.ventusgns.com to learn more about our products and services. |
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For billing inquiries send an email to clientcare@ventusgns.com. |
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Additional Forms
Broadband Order
Broadband with Wireless Backup Order
Cellular Order
Ethernet with Wireless Backup Order
Firewall Port Request
Fixed Line Installation Expectations
MVPN Configuration Form
Physical Site Survey
Ventus DCI Form
Ventus Technical Support Center Escalation
Important Ventus Addresses
| Physical Address | Check Payments Address: | Bill-To Address |
| Ventus Headquarters 333 Wilson Ave,3rd Floor Norwalk, CT, 06854 |
Digi International Inc. Lockbox # 138008 P.O. Box 1380 Minneapolis, MN 55480-1380 |
Ventus Wireless LLC 9350 Excelsior Blvd Suite 700 Hopkins, MN 55343 |